Why Our Customers Choose Us

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Why Our Customers Choose Us

When a customer places an order with Able Canopies, we always ask the question “Why did you choose us?”.

This is an important question for us because it helps us to see what is important to our customers and what they are looking for from a canopy supplier and installer. It also helps us to see what is not so important, so we can put more effort into the areas that matter.

In 2021, the results were quite varied. There was no definite single one thing that caused our customers to choose us however, the answer that gained the most selections was that our staff were helpful and friendly. This is a big thing because I know for myself that speaking to staff who are friendly and come across as really wanting to help me, have a big impact on my decision when making a big purchase. We are immensely proud of our team for being so customer focussed.

The second most popular reason that customers chose to order a canopy from us was because they received no sales pressure which falls closely with our staff being helpful and friendly. Our staff are not sales driven. Their priority is to supply you with a shade and shelter structure that meets your requirements and fits your budget with no ulterior motive. Nobody likes pushy sales talk and forceful deadlines, so we make sure our staff stay clear of them.

The third most popular reason for why our customers choose us is because we supplied the highest quality product. Reading this makes us proud because we design and manufacture the majority of our products including the ever-popular Coniston Wall mounted Canopy in-house. Our design team put a lot of effort into designing our canopies and shelters and reviewing them on a regular basis to enhance them where possible. This includes improving the aesthetics, durability and ways to keep costs down for you, our customers.

You can see the full results below in our handy infographic. It is important to note that most of our customers selected more than one answer and that’s why the below results do not add up to 100%. The most popular joint selection of answers was that supplied the highest quality product, the best price, they received no sales pressure, and our staff were helpful and friendly. 9% of all customers chose this specific selection and whilst 9% may seem low, there are around 100 different selections that could be made from the answers so all in all, the results are something to be proud of. Go ‘Team Able’!

If you are looking for a canopy and shelter supplier, Able Canopies supply directly to schools and commercial setting and also work with Architects and Contractors too. Click on the button below to download our brochure and view our full product range, or click here to contact us.

Able Canopies Ltd. design, manufacture and install commercial grade canopies, shade sails, awnings and shelters across the UK. We specialise in servicing the education, leisure, healthcare and retail sectors and have extensive experience working with schools, councils, architects and contracting firms.
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Why Our Customers Choose Us

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