The Canopy Buying Process

It all starts with the initial enquiry, you can call us on freephone 0800 389 9072, email sales@ablecanopies.co.uk or complete the contact us form.

When you contact us you will find our sales staff helpful and friendly. We are happy to provide you with as much information as you require and we are happy to advise which product will be most suitable for your needs if you’d like us to.

If we are able to offer you a solution that fits in with your budget, we will arrange for one of our experienced Surveyors to visit and access the site, which takes us to the next step…

The next step would be to arrange a full site survey at a mutually convenient day and time. The survey will be carried out by our Surveyor that covers your local area and will only take around 30 minutes to complete. Visiting your site allows us to generate an accurate, firm quotation once back at the office.

During the visit, our Surveyor will assess chosen area, checking for any obstructions that we would need to work around and take some pictures for the staff back in the office. They will also go over our product range with you so you can choose a product (or two for choice) if you haven’t already, and they will go through the benefits of each to find the product that fits your requirements perfectly.

Once the Surveyor is back in the office; we will discuss your requirements with our Pricing team and leave them with his notes from the survey so they can create a full quotation. Depending on how busy we are, you should receive your quotation within 5-10 working days, please note – in our busier periods, this timeframe may be extended. The quotation will be valid for 3 months from the issue date.

If you require help with generating funds for your canopy or submitting planning documents for planning permission, we can help.

Funding Help
If you are low on funds for your new canopy or shelter, download our Free Funding Guide which is full of grants you can apply for worth up to £50,000. Alternatively, if you; like to raise the funds yourself, download our Free A-Z Fundraising Pack which is full of fundraising ideas from A right through to Z.

Planning Help
If your local authority requires you to apply for planning permission, we can take some of the task of your hands and file the planning application for you, saving you valuable time. Click here to find out more about our Free Canopy Planning Help service.

When you are ready to place your order with us all you need to do is give us a call or email and let us know the quotation number and we’ll arrange an installation date that is convenient to you, subject to availability. We’ll then raise an order for you to sign and send back to us.

Our installation team will arrive on site on your chosen date and the installation will take place over the number of days specified. They will keep you updated along the way if required and will leave the site clean and tidy. Once complete, they will leave you with a project completion form for you to fill in, this can be done and there or in your own time.

Once we have installed your canopy or shelter, your journey with us does not end there. We will send you an aftersales pack which will contain your guarantee if applicable and your maintenance schedule so you can maintain your canopy to ensure its longevity. As part of our after care service, we are always here if you require any advice or have any questions regarding your new canopy structure.